Refund Policy

1. Eligible Products & Packages

Our 7-Day Money-Back Guarantee applies to all standard retail credential orders placed through the IECC platform:

• Single Credential Package ($39): Full refund of $39.00 USD within 7 days of purchase;
• Triple Pack Bundle ($89): Full refund of $89.00 USD within 7 days of purchase, provided none or all 3 credits are returned in full;
• Professional Annual Pass ($129): Full refund of $129.00 USD within 7 days of purchase, provided that no more than one certificate has been claimed under the pass;
• Recertification & Renewal ($19): Full refund of $19.00 USD within 7 days of renewal order completion.

2. Immediate Registry Status Transition to "Revoked"

Because IECC certificates are public digital credentials with unique identifiers and cryptographic hashes, issuing a refund permanently revokes the corresponding credential on the public verification registry:

• The certificate status on iecc.digital/verify/{cert_no} transitions immediately from Active to Revoked;
• The public registry explicitly records the reason as "Refund Processed";
• The certificate PDF download is permanently disabled (returns HTTP 410 Gone);
• The Open Badges 2.0 digital assertion metadata is marked as revoked, invalidating third-party badges on LinkedIn and external portfolios.

3. Step-by-Step Refund Request Workflow

To request a refund, follow these simple steps:

1. Send an email to contact@iecc.digital with the subject line Refund Request - [Your Order No];
2. Include your Order Reference Number (e.g. IECC-ORD-2026-000123) and your registered candidate email address;
3. Our billing team will review and approve the refund request within 24 business hours;
4. Funds will be returned via your original payment method (card payments via our payment processor, bank wire, or manual transfer) within 5 to 10 business days.

4. Exclusions & Anti-Abuse Safeguards

Refunds will not be approved in the following exceptional circumstances:

• Requests Past 7 Days: Refund requests submitted after seven (7) calendar days from order completion;
• B2B Enterprise Vouchers: Institutional bulk voucher codes that have already been redeemed by team members or employee candidates;
• Confirmed Academic Malpractice: Orders where the candidate was found to have violated the Exam Integrity Policy (e.g. automated script solving or proxy testing);
• Repetitive Chargeback Abuse: Candidates who initiate payment chargebacks without contacting customer support first will have their accounts permanently suspended.

5. Billing Support & Inquiries

If you have any questions regarding an existing transaction, invoice adjustment, or refund status, our support team is available at contact@iecc.digital.

6. EU/UK Statutory Withdrawal Rights

If you are a consumer resident in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within fourteen (14) calendar days from the date of order completion, without giving any reason (EU Consumer Rights Directive 2011/83/EU; UK Consumer Contracts Regulations 2013).

Digital goods waiver: By claiming your credential package — which grants immediate access to downloadable certificates, registry listing, and verification assets — you expressly request immediate performance and acknowledge that you lose your withdrawal right once digital delivery has begun. This waiver is presented and requires your explicit confirmation at checkout before payment is processed.

To exercise your withdrawal right (where it has not been waived as above), contact contact@iecc.digital with a clear statement of withdrawal within the 14-day period. We will reimburse all payments within fourteen (14) days of receiving your notice, using the original payment method. Where a credential was already issued and verified, the credential will be transitioned to "Revoked" status per §2 above.

EU consumers may also use the EU Online Dispute Resolution (ODR) platform for out-of-court settlement.